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Connecting to 3G and 4G mobile networks

  • Updated

If your tablet has mobile connectivity, whether it is 3G or 4G, you can insert a SIM card from an operator to navigate anywhere.

Inserting a SIM card

Your tablet may have one or two SIM card slots. If it does have two, we recommend using slot 1 by default. To correctly insert the SIM card in your tablet, consult the 'User Guide' that you will find inside the box of your product.

SIM card management

When you start the device for the first time, different messages about the SIM card(s) will be displayed, which will invite you to change or not the parameters of the device, as well as messages and Internet connection.

Select the SIM card the SIM Card menu will be displayed and then you can:

  • Customise the information on the SIM cards by clicking on the option you want to configure..
  • Set the default SIM for voice calls, video calls, messaging, and data connection.
  • Activate the data connection for one of the cards.

I cannot surf the internet

This device is designed to automatically recognise the APNs of the vast majority of operators, but it is possible that with certain virtual operators you have to select the correct operator from the list of APNs.

If, despite having activated the data for the selected card, you cannot browse the Internet, you must select the correct operator name manually.

To do this, go to Settings > More… > Mobile networks > APN and select the correct operator from the list.

My operator does not appear in the list

If your telephone operator is not listed or if the list is empty, contact your operator to configure the APN manually. To do this:

  1. click on the (+) icon and fill in the information provided by your operator.
  2. Click the menu icon again and select save.
  3. When you go to the previous menu, choose the APN you just saved.

Please note that if you have two SIM cards inserted only one of them can be activated for 3G or 4G service, we recommend activating SIM1 for optimal performance.

If you want to change the SIM, go to Settings > WIRELESS CONNECTIONS AND NETWORKS > SIM cards > Mobile data.

Virtual operators

Sometimes, virtual operators are recognised as roaming operators. If this is your case, please read on and activate the 'Data Roaming or Roaming' option</ p>

Roaming

When you are roaming (outside of the country of origin) you need to activate data roaming viaSettings > WIRELESS CONNECTIONS AND NETWORKS > More... > Mobile networks > Roaming data. Otherwise, the internet connection will be deactivated by default to avoid higher bills.